FAQs

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The COVID-19 PCR swab tests directly detect the presence of the COVID-19 antigen in an individual and detects active COVID-19 infections. This is the globally accepted test standard for COVID-19.

The COVID-19 Serology (IgM) test detects the presence of antibodies to COVID-19 which is a marker of past infection. Individuals who have been infected with COVID-19 more than 10 to 14 days ago will have a positive serology test.

With effect from 3 Jan 2022, pre departure tests required for China-bound travellers depend on the vaccination status/vaccines that travellers have taken, i.e. travellers who have taken/are:

  1. Inactivated Vaccines (i.e. Sinopharm/Sinovac): you are required to take PCR tests on Day 2 and Day 3 prior to departure
  2. Mixed Vaccines (i.e. inactivated and non-inactivated vaccines): you are required to take PCR tests on Day 2 and Day 3 prior to departure
  3. Non-inactivated Vaccines (i.e. Pfizer/Moderna/Other Non-inactivated Vaccines): you are required to take PCR+ Total N Antibodies Serology tests on Day 2, and a PCR test on Day 3 prior to departure 
  4. Unvaccinated: you are required to take PCR + IgM serology tests on Day 2 and PCR test on Day 3 prior to departure 

For more details, you may refer to China Embassy's website at http://www.chinaembassy.org.sg/eng/lsfw/202112/t20211230_10477220.htm

No, you will not be able to enjoy this test pricing when you make the purchase on Raffles Medical's website. You have to be an Income travel policyholder to be eligible for this exclusive benefit. Please proceed to purchase Income’s Travel Insurance (Single Trip plans only) first, in order to receive the weblink via email for this test pricing.

Income will be sending you an email after you successfully purchase an Income Travel Insurance Standard Insurance plan (Single Trip). Using the weblink shared in the email, you can make payment for your selected COVID-19 test.

Thereafter, you will receive a redemption letter via email. Follow the stated instructions to book an appointment.

You can make payment via credit or debit card on the weblink.

Travellers must complete the pre-requisite COVID-19 tests within a specific testing window before the departure flight.

For leisure or business travellers, please note that travellers are responsible for checking your appointment and testing window is in line with your destination country’s guidelines and requirements. Income & Raffles Medical Group will not be liable for any additional costs incurred should there be any rejection of test results that fall outside the testing window by airlines, embassies and relevant authorities

On the day of your appointment, please bring along your redemption letter, identity card or passport, and flight documents.

Your test results will be available within 24 – 36 hours of the administration of the test. This turnaround time includes public holidays and weekends.

If you take the COVID-19 PCR and the COVID-19 Serology (IgM) test at the same time the results will be shared together.

All test memos provided are in accordance to existing guidelines from the Ministry of Health. Individuals may request for a sample of the test memo and check with the respective destination country’s embassy.

Details of how to reschedule your appointment is available via the confirmation email that is sent to your registered email address.

Similar to the other clinic-based PCR tests, Income will be sending you an email after you successfully purchase an Income Travel Insurance Standard Insurance plan (Single Trip). Using the weblink shared in the email, you can make payment for your selected COVID-19 test.

In addition, please note that you will need to book the home-based PCR test at least 20-hour in advance.

In the event that you are unable to secure a home-based PCR test slot post-payment, please proceed to Raffles Hospital’s A&E department located at 585 North Bridge Rd, #01-00 Raffles Hospital, Singapore 188770. The refund of the difference in price between the home-based PCR test and clinic-based PCR test, as applicable to Income Travel Insurance customers, will be processed during your visit to Raffles Hospital.

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