FAQs

The COVID-19 PCR swab tests directly detect the presence of the COVID-19 antigen in an individual and detects active COVID-19 infections. This is the globally accepted test standard for COVID-19.

The COVID-19 Serology (IgM) test detects the presence of antibodies to COVID-19 which is a marker of past infection. Individuals who have been infected with COVID-19 more than 10 to 14 days ago will have a positive serology test.

If you are travelling to China and have been vaccinated with non-inactivated vaccines (eg. Pfizer, Moderna), please select “Covid-19 PCR + Total N Antibody Test”.

If you are travelling to China and have been vaccinated with inactivated vaccines (eg. Sinovac, Sinopharm) or have not been vaccinated, please select “Covid-19 PCR + Serology (IgM) Test”.

No, you will not be able to enjoy this test pricing when you make the purchase on Raffles Medical's website. You have to be an Income travel policyholder to be eligible for this exclusive benefit. Please proceed to purchase Income’s Travel Insurance (Single Trip plans only) first, in order to receive the weblink via email for this test pricing.

Income will be sending you an email after you successfully purchase an Income Travel Insurance Standard Insurance plan (Single Trip). Using the weblink shared in the email, you can make payment for your selected COVID-19 test.

Thereafter, you will receive a redemption letter via email. Follow the stated instructions to book an appointment.

You can make payment via credit or debit card on the weblink.

Travellers must complete the pre-requisite COVID-19 tests within a specific testing window before the departure flight.

For leisure or business travellers, please note that travellers are responsible for checking your appointment and testing window is in line with your destination country’s guidelines and requirements. Income & Raffles Medical Group will not be liable for any additional costs incurred should there be any rejection of test results that fall outside the testing window by airlines, embassies and relevant authorities

On the day of your appointment, please bring along your redemption letter, identity card or passport, and flight documents.

Your test results will be available within 24 – 36 hours of the administration of the test. This turnaround time includes public holidays and weekends.

If you take the COVID-19 PCR and the COVID-19 Serology (IgM) test at the same time the results will be shared together.

All test memos provided are in accordance to existing guidelines from the Ministry of Health. Individuals may request for a sample of the test memo and check with the respective destination country’s embassy.

Details of how to reschedule your appointment is available via the confirmation email that is sent to your registered email address.

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