Income understands the importance of having a peace of mind during the uncertainties of a global outbreak.

Read up on our FAQs below.

All insured persons under Income's PA Assurance with Infectious Disease cover, Personal Accident Infectious Disease or i50 Insurance will have their benefits automatically extended to include COVID-19 until 31 December 2020.

The extensions will provide insured persons with the following:

Benefit Extensions

Benefit Description

Maximum benefit (S$) per insured person

Accidental death

Pays a lump sum benefit if insured contracts COVID-19 and passes away within 12 months due to COVID-19 from date of diagnosis

$10,000

Daily hospital income

Pays a daily cash benefit if insured is hospitalised as an inpatient due to COVID-19

$100 per day

(up to 30 days)

Important Notes:

  1. This COVID-19 benefit extensions cover will be valid until 31 December 2020 at no additional cost;
  2. There is no waiting period for this COVID-19 benefit extensions;
  3. You have to contract, be diagnosed with and hospitalised in Singapore due to COVID-19 for the benefits to be applicable. We will deem you to have contracted COVID-19 overseas if you travelled overseas within 30 days of the date of diagnosis.
  4. There is no cover for the benefit extensions if you are confirmed by Ministry of Health (MOH) or the hospital to have COVID-19 before the commencement of your new i50 insurance or PA Assurance policy with infectious disease cover or before 17 February 2020; whichever is later. This includes knowing or reasonably knowing that you have COVID-19 or where the COVID-19 symptoms have already existed before 17 February 2020 or before the commencement of your new plan (if you sign up for a new one or upgraded your PA Assurance plan); and
  5. The benefit extensions are also subject to the same PA Assurance, Personal Accident Infectious Disease (PAID), or i50 Insurance terms and conditions; whichever is applicable.
  6. We reserve the right to make changes to or withdraw these benefit extensions at any time without any prior notice.

All insured persons under Income's PA Assurance with Infectious Disease cover, Personal Accident Infectious Disease or i50 Insurance policies will be covered against COVID-19 with effect from today until 31 December 2020.

PA Assurance policyholders who do not have the Infectious Disease cover have the option of applying for an upgrade of the plan to include the Infectious Disease cover as long as the insured persons have not contracted COVID-19.

If you wish to find out more, sign up for, or upgrade to PA Assurance with Infectious Disease cover, please call your adviser or contact our Customer Service Officers at 6788 1111 (Monday to Friday; 9.00am to 6.00pm). The COVID-19 benefit will be automatically included into your new plan.

Yes, PA Assurance policyholders who do not have the Infectious Disease cover have the option of applying for an upgrade of the plan to include the Infectious Disease cover. Please call your adviser or contact our Customer Service Officers at 6788 1111 (Monday-Friday, 9.00am to 6.00pm).

The 14-day waiting period from the date of the upgrade applies for all infectious diseases with the exception of COVID-19.

You will not be eligible for the COVID-19 benefits if MOH or the hospital has confirmed that you have contracted COVID-19 before 17 February 2020 or at the time of commencement of your policy or upgraded cover, whichever is later. This includes exhibiting COVID-19 symptoms, or being a suspect case, e.g. advised or referred by a doctor to get tested for COVID-19, before 17 February 2020 or the commencement of the PA Assurance plan with Infectious Disease cover.

If you are under quarantine or are serving a Leave of Absence, you will still be eligible for the COVID-19 benefits if you are not exhibiting COVID-19 symptoms, or before confirmation of contracting COVID-19 by MOH or the hospital.

Yes, you will receive the Daily Hospital Cash benefit if your hospitalisation for treatment of COVID-19 begins on or before 31 December 2020.  We will continue to provide you the Daily Hospital Cash payout until you are discharged from the hospital or up to 30 days; whichever comes first.

You will be covered by the Infections Disease cover, including for COVID-19, if you are hospitalised in any restructured hospital / public or private hospital in Singapore, including the National Centre for Infectious Diseases (NCID). However, you will not be eligible for the Daily Hospital Cash benefit under the Infectious Disease cover if you are hospitalised in a Community Hospital.

No. You will be eligible for the Daily Hospital Cash benefit only if you have tested positive for COVID-19.

You must be diagnosed with COVID-19 and hospitalised in Singapore to be eligible for the COVID-19 benefits.

Income will provide a one-time payout of $10,000 if the insured passes away due to COVID-19, on top of any other benefit he or she may have according to his policy.

For example, an insured person who has PA Assurance Plan 1 with Infectious Disease cover passes away, he/she will receive the following payout depending on the cause:

i. Accidental Death due only to an accident: $100,000

ii. Accidental Death due only to an infectious disease: $100,000

iii. Accidental Death due only to COVID-19: $10,000

If in a year, he or she meets with permanent total disability due to an accident and passes away as a result of COVID-19 within 12 months, he or she will receive a payout of $10,000 for Accidental Death due to COVID-19 on top of the $150,000 for Permanent Disability with the accident benefit.

If an insured person who has PA Assurance Plan 1 with Infectious Disease cover meets with the following in 1 year:

Contracts COVID-19 on 1 March 2020 and was hospitalised for 20 days, he/she will receive a Daily Hospital Cash payout of:

$100 per day x 20 days = $2,000

Meets with an accident on 20 September 2020 and was hospitalised for 15 days, he/she will also receive a Daily Hospital Cash payout of:

$100 per day x 15 days = $1,500

Although our i50 Insurance, PA Assurance and Personal Accident Infectious Disease (PAID) policies excludes cover for any infectious disease which has been announced as a pandemic by the WHO, this exclusion will not apply for the COVID-19 benefit extensions. You’ll continue to enjoy coverage against COVID-19 until 31 December 2020 as long as your PA Assurance with Infectious Disease cover or PAID policy is in force.

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