Orange Health App

You will first have to download the Income Insurance App, available on both Google Play and the App Store.

Within the Income Insurance App, navigate to Orange Health from the menu to sign up with an email address or your FaceBook account.

For more information on how to sign up, refer to our user guide.

Insured persons of in-force Enhanced IncomeShield, IncomeShield Standard Plan and IncomeShield policies are able to sign up for Orange Health.

Please email healthcare@income.com.sg with your request to change the email address.

Please email healthcare@income.com.sg with your NRIC/FIN/Passport No. and screenshot of the error you faced.

Orange Health is specially tailored to help the insured persons of IncomeShield policies take charge of their health by participating in and tracking their physical activities. This can help them remain healthy and lead better quality lives in the long run. However, we will continue to monitor, review and refine the programme and may cater to IncomeShield policyholders in the future.

No, there is no fee to sign up for Orange Health.

Income reserves the right to terminate Orange Health accounts if we find suspicious activities on the user’s accounts.

To terminate your Orange Health account, please send an email to healthcare@income.com.sg.

If you pass the group challenge, the bonus points will be allocated to all group members, regardless of their individual performance.

You can go to the group challenge you want to join, create the group, and invite your friends.

No, you are unable to participate. You will need the exact number of group members for the challenge.

Only check-ins and QR codes scanned after you have joined the challenge will count towards the challenge target.

Yes, the number of steps and hours of sleep synced for that entire day will count towards the challenge target.

There are group challenges and individual challenges. These can involve steps, sleep, workout and diet.

You can switch on your notifications to be informed of a new challenge!

Only certain challenges will feature a leaderboard. For such challenges, you can click on the leaderboard icon found on the top right hand corner in the Challenge details page.

Your group may have already reached the maximum number of participants and only group leaders will be able to invite friends to the challenge.

No, you will only be able to login on one device at a time. Logging into a new device will log you out of your other device.

You can change your activity tracker from the Settings icon > Register New Device.

No, your data and points will still be available on your Orange Health account.

No, your data and points will still be available on your Orange Health account.

You can double check that your tracker has been sycned or manually refresh the data by pulling down your screen on the Home page.

If the data reflected is still not accurate, you can email us at healthcare@income.com.sg with screenshots of the data from your device.

Currently, you can sync your sleep and steps data from Apple Health, Samsung Health and Fitbit. We are working to integrate Garmin into Orange Health too.

You can try to manually sync it in the app by pulling down your screen on the Home page. You can also check that your tracker has been synced to your tracking app.

Otherwise, you can email us at healthcare@income.com.sg.

Thanks for your interest! Please email healthcare@income.com.sg

You may find the partners here.

No, you will not be able to transfer Oh! points.

You can earn Oh! points from a variety of actions, including syncing your steps and sleep from activity trackers, dining at participating food outlets, working out at participating fitness centres, ordering groceries from participating grocery retailers and checking in at parks.

You can also earn additional points from taking part in challenges, individually and/or with your friends.

The expiry of e-vouchers redeemed or won from challenges are shown under your Rewards.

For rewards that are in the form of physical gift vouchers, we will be sending a redemption letter to the policyholder's registered mailing address. Please redeem it from selected outlets within two months from the date of the redemption letter. Subject to terms and conditions of the respective merchants.

Sorry, you will need to be the insured person of an in-force IncomeShield policy at the point of redemption.

Your policy might have been terminated and hence you are unable to redeem your points. We do check that you are an insured person of an in-force IncomeShield policy at the point of redemption.

Alternatively, you might have changed your identification number or nationality and hence the policy number tied to your Orange Health account is no longer valid. You could write in to healthcare@income.com.sg for us to create a new Orange Health account for you.

Please check that the e-voucher has not expired. If it is still valid, please write to healthcare@income.com.sg for us to investigate the matter.

The processing time is about one month from date of redemption. Please email healthcare@income.com.sg if you need further assistance.

There is no limit to the number of points you can earn. However, there is an expiry date for the points earned within each season. There are two seasons in a year. Season A which is from 1st January to 30th June, and Season B which is from 1st July to 31st December.

Oh! points accumulated in the last 2 months of each season (A & B) can be carried over to the next season. The remaining points accumulated in the first 4 months of the season, if unutilised will expire. For example, points accumulated in May and June may be carried over to Season B. Similarly, Oh! points accumulated in November and December, may be carried over to the upcoming Season A.

Yes, you may redeem up to $20 worth of vouchers each season. There are two seasons in a year. Season A which is from 1st January to 30th June, and Season B which is from 1st July to 31st December.

Sorry, we are unable to reissue your reward.

In order to earn Oh! points, you will need to enter Orange Health at least once every 7 days to sync your sleep and steps data. If there are still discrepancies, you may email to healthcare@income.com.sg.

Please email your request to healthcare@income.com.sg

You can update your password via the Settings icon > Profile > Change Password. An OTP will be sent to your registered mobile number for validation, after which you can proceed to change your password.

You can customise the dashboard on the Home page via the Settings icon > Customise Dashboard > Click on the camera icon to upload or take an image of your choice.

You can customise your profile picture via the Settings icon > Profile > tap on the image.

You will need to ensure that you have allowed permission to access Location for Orange Health.

For iOS users, you can check that under your phone Settings > Income Insurance.

For Android users, you can check that under your phone Settings > Apps and Notifications > Income Insurance > Permissions.

You will need to ensure that you have allowed permission to access Camera for Orange Health.

For iOS users, you can check that under your phone Settings > Income Insurance.

For Android users, you can check that under your phone Settings > Apps and Notifications > Income Insurance > Permissions.