Read up on our FAQs below.

With effect from 1 January 2021, all Long Term Pass Holders (Including Foreign Domestic Workers) returning to or entering Singapore are responsible for their inpatient medical bills, should they develop any onset of COVID-19 symptoms within 14 days of their arrival in or return to Singapore.

This 14-day COVID-19 cover is designed to fill the gap if your domestic helper is diagnosed with COVID-19 during the first 14 days upon her arrival or return to Singapore. 

If your domestic helper is diagnosed with COVID-19, within 14 days upon her arrival or return to Singapore, we will only pay the hospital and surgical expenses listed in section 7(b)1 to 7(b)4 incurred for her COVID-19 treatment, up to $30,000 per incident.

Your domestic helper must stay in a restructured hospital or community care facilities as directed by Singapore’s Ministry of Health. We will not cover stays in private hospitals and any mandatory COVID-19 diagnostic tests that he/she is required to take for entry into/exit from Singapore, including pre-departure tests and post-arrival tests.

For avoidance of doubt, we will only pay for COVID-19 diagnosed within 14 days of arrival in or return to Singapore as described above.

This cover is subject to the policy terms and conditions.

No, this benefit only covers stays in restructured hospitals and community care facilities. We do not cover stays in private hospitals.

No, this benefit does not cover any mandatory diagnostic tests that your domestic helper is required to take for entry into or exit from Singapore.

Yes, existing policyholders can also opt to include this 14-day COVID-19 cover for an additional premium. Please contact our Customer Service Officer at 6788 1111 (Monday-Friday, 9.00am to 6.00pm) for assistance.

Do note that cover will only start from 1 January 2021 in alignment with the government’s policy, regardless of when you have made payment and will last for the remainder of your existing policy.

No, the 14-day COVID-19 cover will cover your domestic helper each time she goes on home leave and arrives back in Singapore, up to a maximum benefit limit of $30,000 per incident.

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