MOH has stepped up their risk assessment of the 2019 Novel Coronavirus (2019-nCoV) situation to Disease Outbreak Response System Condition (DOSCRON) Orange this afternoon. You can refer to MOH’s official announcement here: https://www.moh.gov.sg/news-highlights/details/risk-assessment-raised-to-dorscon-orange.
- Income Office and Service Branches to operate as usual
Income’s offices and service branches, including all branches and client advisory centres, lite branches, and the Motor Service Centre, will remain open and operate as normal.
Temperature screening for all reps and visitors, as well as travel declaration for all visitors, will continue.
In addition to visitors who are unwell or exhibit respiratory symptoms, those who have arrived from China, Hong Kong or Macau within 14 days will also be denied entry to Income’s premises.
- Mandatory temperature taking
From Monday, 10 February, reps will be required to take their temperature and submit the readings twice daily via this online form (temperature).
- Continuous health monitoring, including 14-day monitoring of persons-at-risk
Reps who are unwell must seek medical attention immediately. Reps must also alert your Manager if you are suspected to have or have tested positive for the 2019-nCOv. The Manager must then alert the HOD immediately.
Reps or visitors at Income offices who may be suspected to have the 2019-nCOv will be escorted by an assigned Flu Manager to the designated isolation area. Please inform the following Flu Managers and your HOD to carry out the necessary precautionary actions, if you are alerted to a suspected case. Please refrain from taking the matter into your own hands.
Flu Managers
- Income Centre – Charlotte Kong (Hp: 9128-2882)
- Tampines Point – Daniel Tan (Hp: 9773-4005)
- Paya Lebar Square – Syafrizal (Hp: 9633-7249)
We will continue to place reps who have returned to Singapore from China, Hong Kong and Macau for less than 14 days, as well as, those who have had close contact with relatives and friends who arrived from these countries for less than 14 days, under a 14-day monitoring period. They must complete this online form (14 day monitoring).
During this monitoring period, impacted reps are to work from home and to submit temperature readings twice daily via this online form (temperature).
- Practice social distancing
Reps are also strongly discouraged from attending large-scale events, conferences or seminars.
Reps should also reconsider all non-essential business and personal travel, and must also declare all upcoming travel plans using this online form (travel).
- Continue to stay vigilant and be socially responsible
Reps are reminded to practice these precautionary measures that are aligned to MOH’s public health advisories.
- Seek medical attention promptly and wear a mask if you are unwell;
- Avoid close contact with people who are unwell or showing symptoms of illness;
- Maintain good personal hygiene and practise frequent hand washing with soap;
- Stay update via MOH’s website(http://www.moh.gov.sg/) and Gov.sg (gov.sg/2019ncov).
- Comply with control/precautionary measures.
We remain fully committed to safeguarding the well-being of our staff, reps, customers and general public, and will continue our business operations in strict compliance with advisories issued by MOM, MOH and other authorities to minimise risk of infection and community spread of the 2019-nCoV.
Tan Chuan How
Chief Agency Officer
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