[{"code":"billing___payment","name":"Billing & payment","faqTopics":[{"code":"billing_and_payment___business_reply_envelope","name":"Business reply envelope"},{"code":"billing_and_payment___direct_debit_authorisation__","name":"Direct Debit Authorisation (DDA) GIRO application"},{"code":"billing_and_payment___motor_premium_payment","name":"Motor premium payment"},{"code":"billing_and_payment___official_receipt","name":"Official Receipt"},{"code":"billing_and_payment___payment_of_general_insurance","name":"Payment of general insurance premium by credit card"},{"code":"billing_and_payment___payment_of_life_premium_by_c","name":"Payment of life premium by credit card"},{"code":"billing_and_payment___policy_servicing","name":"Policy servicing"},{"code":"billing_and_payment___premium_notice","name":"Premium Notice"},{"code":"billing_and_payment___cessation_of_payment_service","name":"Cessation of Payment Services at Branches"}]},{"code":"customer_service","name":"Customer service","faqTopics":[{"code":"customer_service___updating_of_personal_particular","name":"Updating of personal particulars"},{"code":"customer_service___appointment_of_collection_agenc","name":"Appointment of collection agency"},{"code":"customer_service___cessation_of_cash_disbursement","name":"Cessation of cash disbursement"},{"code":"customer_service___change_in_contact_centre_operat","name":"Change in contact centre operating hours"},{"code":"customer_service___confidentiality_of_information","name":"Confidentiality of information"},{"code":"customer_service___loan_redemption","name":"Loan redemption"},{"code":"customer_service___new_secured_access___general","name":"New Secured Access – general"},{"code":"customer_service___new_secured_access___sms_text_m","name":"New Secured Access – SMS text message"},{"code":"customer_service___income_shares","name":"Income Shares"},{"code":"customer_service___our_service_commitment_to_you","name":"Our Service Commitment to You"},{"code":"customer_service___policy_summary","name":"e-Policy Summary"}]},{"code":"insurance_matters","name":"Insurance matters","faqTopics":[{"code":"insurance_matters___cash_benefit_coupon__regular_p","name":"Cash benefit coupon (regular payments)"},{"code":"insurance_matters___change_of_payment_frequency","name":"Change of payment frequency"},{"code":"insurance_matters___adding_or_removing_riders","name":"Adding or removing riders"},{"code":"insurance_matters___common_reporting_standard__crs","name":"Common Reporting Standard (CRS)"},{"code":"insurance_matters___foreign_account_tax_compliance","name":"Foreign Account Tax Compliance Act (FATCA)"},{"code":"insurance_matters___review_of_special_terms","name":"Review of Special Terms"},{"code":"insurance_matters___creation_of_vesting_in_third_p","name":"Creation of vesting in third party policies"},{"code":"insurance_matters___absolute_assignment_of_life_po","name":"Absolute assignment of life policies"},{"code":"insurance_matters___non_payment_of_life_insurance","name":"Non payment of life insurance premiums"},{"code":"insurance_matters___policy_loans","name":"Policy loans for SGD denominated policy"},{"code":"insurance_matters___policy_loans__usd_","name":"Policy loans for USD denominated policy"},{"code":"insurance_matters___deceasing_sum_assured_and_prem","name":"Decreasing sum assured and premium of Life Insurance policy"},{"code":"insurance_matters___paid_up_policy","name":"Paid up policy"},{"code":"insurance_matters___customer_knowledge_assessment","name":"Customer Knowledge Assessment (CKA) and risk profile"},{"code":"insurance_matters___investment_linked_plans___chan","name":"Investment Linked Plans – change of regular premiums"},{"code":"insurance_matters___investment_linked_plans___fees","name":"Investment Linked Plans – fees and charges for existing plans"},{"code":"insurance_matters___investment_linked_plans___fee","name":"Investment Linked Plans – fees  and charges for withdrawn plans"},{"code":"insurance_matters___investment_linked_plans___prem","name":"Investment Linked Plans – Premium Holiday"},{"code":"investment_linked_plans___executive_order_14032","name":"Investment Linked Plans - Executive Order 14032"},{"code":"insurance_matters___life_insurance_application","name":"Life insurance application"},{"code":"insurance_matters___motor_online_application","name":"Motor online application"},{"code":"insurance_matters___car_servicing_workshops","name":"Car servicing workshops"},{"code":"insurance_matters___nomination_of_beneficiaries__n","name":"Nomination of Beneficiaries (NOB) framework"},{"code":"insurance_matters___deposit_withdrawal","name":"Deposit Withdrawal"},{"code":"insurance_matters___purchase_of_insurance_by_an_un","name":"Purchase of insurance by an undischarged bankrupt"},{"code":"home_protection_scheme_exemption_application","name":"Home Protection Scheme Exemption Application"},{"code":"insurance_matters___secondary_insured","name":"Secondary Insured"},{"code":"insurance_matters___reinstatement_for_incomeshield","name":"Reinstatement for IncomeShield"},{"code":"insurance_matters___surrender_of_life___investment","name":"Surrender of Life & Investment Linked Policies"}]},{"code":"online_services","name":"Online services","faqTopics":[{"code":"online_services___me_income_general","name":"My Income Account – General"},{"code":"online_services___me_income_registration","name":"My Income Account – Registration"},{"code":"online_services___me_income_faq_log","name":"Log in via SingPass Mobile for My Income account"},{"code":"online_service___me_income_faq___policy_transactio","name":"My Income Account – Policy Transactions"},{"code":"online_services___my_income_app_general","name":"My Income app - General"},{"code":"online_services___my_income_app___policy_transacti","name":"My Income app - Policy Transactions"}]}]