Frequently Asked Questions

WorkMedic

General

• Q:Who is eligible for WorkMedic?

  A:

  Only foreign employee holding a valid work pass in-principle approvals (IPA for Work Permit or S Pass holder), Work Permit and S Pass issued by the Ministry of Manpower are eligible for cover. This plan excludes other work pass such as Employment Pass holder, holder of Letter of Consent,  Foreign Domestic Pass, etc.

• Q:Do I need to update MOM on my medical insurance for my foreign workers?

  A:

  Yes, you will need to furnish the medical insurance details for your foreign workers (Work Permit and S Pass holders) via Work Permit Online (WPOL).

  You are required to furnish the following information.

  • Name of Insurer “INCOME”
  • Insurance Policy Number
  • Insurance Policy Commencement Date
  • Insurance Policy Expiry Date

  MOM allows the same policy number for registration of additional workers. If you encounter any error while registering online, please print a screenshot of the error message and fax it to MOM at 6532 0795.

  Upon renewing your WorkMedic Insurance, you are also required to do an online submission with the new policy number and period of insurance.

• Q:Who can I contact for more information on the WorkMedic Insurance?

  A:

  For further clarification or enquiries on WorkMedic Insurance, you can email to groupbiz@income.com.sg. Alternatively, you can call our hotline at 6332 1133.

Product Coverage

• Q:Can I increase the benefits for my foreign workers?

  A:

  As WorkMedic Insurance is a standard plan and benefits are fixed, you will not be able to customise the benefits.

• Q:Can I backdate my WorkMedic Insurance commencement date?

  A:

  No, you will not be able to backdate your WorkMedic Insurance commencement date.

• Q:What are the documents to be submitted upon claim?

  A:

  Please submit the following documents:

  • Original final hospital/medical bills and receipts

  • Hospital discharge summary

  • Medical reports, if any

  • Copy of reimbursement letter/discharge voucher from previous reimbursement, if any

  • Copy of employee's Work-permit or S pass or in-principal approval (IPA) document 

Application & Renewal

• Q:How can I apply for WorkMedic Insurance?

  A:

  You can contact your insurance advisor before the effective date of cover and he/she will submit your request online on your behalf. With the online system, you will be assured of a faster processing time.

  Alternatively, you may purchase online and make payment to effect the cover.

• Q:Is policy renewal guaranteed?

  A:

  No, it is subject to yearly review.

• Q:Are the premium rates, terms and conditions guaranteed?

  A:

  No, the premium rates, terms and conditions are not guaranteed. Income reserves the right to review and change the premium rates, term and conditions from time to time if there is a substantial change in the risks or at each renewal.