Frequently Asked Questions

SAFRA Essential Term and SAFRA Living Care

General
  • Q:If I wish to purchase the SAFRA plans for my spouse and children, is it compulsory for them to have SAFRA membership?

    A:

    Your spouse and children will have to be SAFRA members and will be eligible for cover only if you, as the Principal member, are covered under the same type of SAFRA plan.

  • Q:Can I purchase both the SAFRA plans (SAFRA Essential Term and SAFRA Living Care) for myself?

    A:

    Yes, you can, as long as the maximum aggregate sum assured for yourself does not exceed $300,000 for your SAFRA Term plans (Essential Term and Insurance Scheme) and $200,000 for your SAFRA Living Plans (Living Care and Living Policy), subject to the maximum entry age allowed under the plans. Please refer to the table below.

     Term PlansLiving Plans
    Level Term Premium Scheme (applicable to existing Policies only)Insurance SchemeLiving Policy
    Maximum Sum Assured (per life)$300, 000$150,000
    Age-Banded Premium SchemeEssential TermLiving Care
    Maximum Sum Assured (per life)$300,000$200,000
    Maximum Aggregate Sum Assured (per life) for adult Insured Member (up to 65 years old) and child Insured Member (up to 21 years old)$300,000$200,000 (Note: For Living Policy, maximum sum assured is up to $150,000 for Insured Member up to 60 years old only)
    Maximum Aggregate Sum Assured (per life) for adult Insured Member (66 to 70 years old) – (applicable to Age-Banded Premium Scheme only)$150,000$100,000
  • Q:If I were to change jobs or am in between jobs, am I still covered under SAFRA plans?

    A:

    Yes, you are covered. SAFRA plans are exclusively for SAFRA members; your policy will not lapse due to you changing jobs or being in between jobs unless such changes affect the validity of your SAFRA membership.

  • Q:If I die overseas, am I covered?

    A:

    Yes, you will be covered as SAFRA plans offer 24-hour worldwide insurance cover.

  • Q:What are the general exclusions for SAFRA plans?

    A:

    There are certain conditions whereby the benefits under these plans will not be payable. You can refer to the Policy Contract for the precise terms, conditions and exclusions for each plan. The Policy Contract will be issued after your application has been approved by Income.

Coverage
  • Q:Is the Hospital Cash Benefit limited to 365 days per lifetime or per policy year? Will any claims reduce my total sum assured?

    A:

    The daily Hospital Cash Benefit is payable up to a maximum of 365 days per confinement for hospitalisation in Singapore only.

    It will pay you $10 for every $10,000 sum assured for every day you are confined in a hospital. This is provided that each hospital confinement lasts for a minimum period of six consecutive hours (unless it is for surgical operations or the Hospital makes a room and board charge) before any benefit is payable. This is a separate benefit and does not affect your total sum assured.

  • Q:Will my sum assured be reduced automatically at any point of time?

    A:

    For SAFRA Essential Term, if your sum assured is higher than $150,000, it will be automatically reduced to $150,000 upon the next renewal after you have reached the age of 65.

    For SAFRA Living Care, if your sum assured is higher than $100,000, it will be automatically reduced to $100,000 upon the next renewal after you have reached the age of 65.

Application & Procedure
  • Q:If I am interested to sign up for SAFRA plans but I am not a SAFRA member, how do I apply for the SAFRA membership?

    A:

    You can choose from the following list of methods to apply for SAFRA membership:

    1. Apply for SAFRA membership online; or
    2. Fill in, sign and post your SAFRA Membership Application Form to “SAFRA, 2 Telok Blangah Way, Singapore 098803” for the attention of “Membership Marketing Department”.

    For locations of SAFRA clubhouses, please click here.
    For further queries on SAFRA membership, you can visit https://www.safra.sg/.
    Alternatively, you may call 1800 377 9800.

  • Q:Am I required to go for a medical check-up to apply for SAFRA plans?

    A:

    No, you are generally not required to undergo medical checkups when you apply for SAFRA plans. However, if our underwriters require a medical checkup to underwrite your application, we will notify you in writing.

  • Q:What are the payment methods available to me?

    A:

    Your premiums can be paid either on a monthly or yearly basis and will be deducted via your GIRO account with us.

    The first deduction will be made on the 6th or 18th of the policy commencement month. If the first GIRO deduction is unsuccessful, a second attempt will be made on the next available deduction date. If any of the GIRO deduction dates fall on a weekend or public holiday, the deduction will only be processed on the next working day. An exception to this arrangement is POSB/DBS accounts whereby deductions will proceed on Saturdays.

    For a copy of the GIRO Application Form, please click here.

  • Q:Are my premium rates guaranteed?

    A:

    No, your premium rates are not guaranteed. Income reserves the right to review and change the premium rates from time to time by giving three months’ written notice to SAFRA and you at your last known address.

  • Q:If I terminate my SAFRA membership, will my SAFRA plan(s) be terminated?

    A:

    Yes, your SAFRA plan(s) will be terminated when you terminate your SAFRA membership.

  • Q:If I terminate my SAFRA membership or my SAFRA plan(s), will my spouse and children still be insured under the SAFRA plan(s)?

    A:

    No, your spouse and children will not be covered under the SAFRA plan(s) once you terminate either your SAFRA membership or your SAFRA plan(s).

Product Alteration
  • Q:What should I do if I wish to add my spouse or children under the SAFRA plan?

    A:

    You should note that for the addition of spouse and children under the SAFRA plan, you will need to fill in a separate SAFRA insurance application form and GIRO application form for them. Please leave the “Policy Number/Reference” blank in the GIRO form.

    If you intend to add your spouse under the SAFRA plan, your spouse will need to fill in and sign the application form as the proposer in his/her application form. Please leave the “Policy Number/Reference” blank in the GIRO form.

    If you intend to add your children under the SAFRA plan, you will need to fill in and sign as the proposer and provide your children’s details under the “Details of other lives insured” section in the application form. Please note that you may only add your children under the SAFRA plan if you are a Principal member.

    Please mail your spouse and children’s application forms and GIRO forms to “NTUC Income Insurance Co-operative Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.

  • Q:How do I reduce my sum assured under the SAFRA plans?

    A:

    You will need to fill in and sign the Alteration and Declaration of Continued Insurability Form (Affinity Schemes only) for any reduction of your sum assured. However, you will not be required to complete the “Declaration of continued insurability questionnaire” section.

    Please mail your completed and signed form to “NTUC Income Insurance Co-operative Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.

  • Q:How do I increase my sum assured under the SAFRA plans?

    A:

    You should note that for any increase in sum assured, your application will be subject to underwriting. There is also an additional check on the maximum sum assured for an individual life in cases of increasing sum assured. You will need to fill in and sign the Alteration and Declaration of Continued Insurability Form (Affinity Schemes only) for any increase of sum assured.

    Please mail your completed and signed form to “NTUC Income Insurance Co-operative Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.

  • Q:Can my spouse and children’s sum assured be of a higher coverage than mine?

    A:

    No, the sum assured for your spouse and children should not exceed your sum assured unless your sum assured has been reduced by Income due to underwriting reasons.