Frequently Asked Questions

Junior Protection Plan

Claim Coverage
  • Q:If the student is covered by another medical plan, can he/she claim from Junior Protection Plan?

    A:

    Yes, he/she can claim the balance amount not paid by his/her other medical plan, subject to the limits stated under the Junior Protection Plan. In order to process the balance payout, he/she will need to submit the settlement letter from the other insurer to Income Centre, 75 Bras Basah Road, Singapore 189557 for the attention of Group Business (Employee Benefits) Department.

  • Q:Are transportation expenses claimable?

    A:

    Only ambulance fees are claimable up to the limits stated under Medical expenses. Private transportation expenses (e.g. taxi fare) are not claimable.

Claim Procedure and Processing
  • Q:How do I submit a claim under Junior Protection Plan?

    A:

    You have to complete and sign the claim form. Please submit the duly completed claim form together with the required documents to Income Centre, 75 Bras Basah Road, Singapore 189557 for the attention of Group Business (Employee Benefits) Department.

  • Q:How soon will the claim be settled?

    A:

    We will assess your claim within 14 working days upon receipt of the full documents. For claims which require further clarifications/documents or medical report, we will need more time and will keep you informed.