Frequently Asked Questions
Junior Protection Plan
Claim Coverage
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Q:If the student is covered by another medical plan, can he/she claim from Junior Protection Plan?
A:Yes, the student can claim the balance amount not paid by his/her other medical plan, subject to the limits stated under the Junior Protection Plan. To process the balance payout, a copy of the other insurer’s settlement letter has to be submitted.
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Q:Are transportation expenses claimable?
A:Only ambulance fee incurred directly from the accident location to the hospital is claimable up to the limits stated under Medical expenses. Private transportation expenses (e.g. taxi fare) are not claimable.
Claim Procedure and Processing
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Q:How do I submit a claim under Junior Protection Plan?
A:You can submit the claim through our online portal here. If you need help on your online portal access, please email to bix@income.com.sg
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Q:How soon will the claim be settled?
A:It usually takes 14 working days for us to process your claim upon receipt of the full documents. For claims which require further clarifications/documents, we will need more time and will keep you informed.