Frequently Asked Questions

Heritage Solitaire

Product Coverage
  • Q:What is Heritage Solitaire?

    A:

    Heritage Solitaire is a single premium participating whole life plan that includes a non-participating compulsory rider, Heritage Solitaire – Protection Benefit.

    This policy provides protection against death, terminal illness and accidental death (if accidental death occurs before the anniversary immediately after insured reaches the age of 70). There is a minimum protection value of up to 320% for the insured till age 80.

Death Benefit
  • Q:What is the death benefit payable?

    A:

    During the term of this policy, if the insured dies, we will pay the benefit shown in the table below.

    Age of the insured when death occursBenefit
    Before the anniversary immediately after the insured reaches the age of 80

    100% of sum assured and 100% of bonuses;

    or

    Minimum protection value1;

    whichever is higher.

    On or after the anniversary immediately after the insured reaches the age of 80100% of sum assured and 100% of bonuses.

    The policy will end when we make this payment. We will not pay any further benefits.

    1For more details, please refer to the topic on Minimum Protection Value (MPV).

  • Q:What are the exclusion(s) for death benefit?

    A:

    This policy is not valid if the insured commits suicide within one year from the cover start date.

    We will refund the total premiums paid, without interest, less any amounts we have paid you, and any amount you owe us, from the cover start date.

    The benefit is also not payable if the insured has a material pre-existing condition which was not disclosed upon application of this policy.

Terminal Illness (TI) Benefit
  • Q:What is the TI benefit payable?

    A:

    During the term of this policy, if the insured becomes terminally ill, we will pay the benefit shown in the table below.

    Age of the insured when TI occursBenefit
    Before the anniversary immediately after the insured reaches the age of 80

    100% of sum assured and 100% of bonuses; or

    Minimum protection value 1;

    whichever is higher.

    On or after the anniversary immediately after the insured reaches the age of 80100% of sum assured and 100% of bonuses.

    The policy will end when we make this payment. We will not pay any further benefits.

    1For more details, please refer to the topic on Minimum Protection Value (MPV).

  • Q:What is the definition of TI?

    A:

    Terminal illness (TI), and terminally ill mean an illness which, in the opinion of the registered medical practitioner involved and a registered medical practitioner we have appointed, is highly likely to lead to death within 12 months. However, we will exclude terminal illness in the presence of human immunodeficiency virus (HIV).

  • Q:What are the exclusion(s) for TI benefit?

    A:

    We will not pay this benefit if your claim arises from:

    - deliberate acts such as self-inflicted injuries, illnesses or attempted suicide; 

    - unlawful acts, provoked assault, or deliberate exposure to danger; or 

    - the effects of alcohol, drugs or any dependence.

    The benefit is also not payable if the insured has a material pre-existing condition which was not disclosed upon application of this policy.

Heritage Solitaire - Protection Benefit
  • Q:What is Heritage Solitaire – Protection Benefit?

    A:

    This is a compulsory rider attached to Heritage Solitaire to provide part of the minimum protection value1, and an extra lump sum if death is caused by an accident (before the anniversary immediately after insured reaches the age of 70).

    1For more details, please refer to the topic on Minimum Protection Value (MPV).

Minimum Protection Value (MPV)
  • Q:What is the MPV payable?

    A:

    The MPV varies depending on the age of the insured at policy entry date and is a percentage of the sum assured. The MPV is applicable before the anniversary immediately after the insured reaches the age of 80.

    Age of the insured at policy entry date (age last birthday)MPV for Death and Terminal illness Benefit
    0 - 45320% of sum assured
    46 - 50280% of sum assured
    51 - 55250% of sum assured
    56 - 60210% of sum assured
    61 - 65180% of sum assured
    66 - 70150% of sum assured
    71 - 75115% of sum assured
Accidental Death Benefit
  • Q:What is the accidental death benefit payable?

    A:

    If the death was a result of an accident (before the anniversary immediately after insured reaches the age of 70), we will pay an additional 25% of the minimum protection value, on top of the death benefit, as long as the insured was not taking part in a restricted activity at the time of the accident. If the insured was taking part in a restricted activity at the time of the accident, we will only pay an additional 15% of the minimum protection value, on top of the death benefit.

    We will pay this benefit only if the death happens within 365 days of the accident.

    This policy will end when we make this payment. We will not pay any further benefits.

    Restricted activity means any of the following activities: 

    - Duties as firefighters, police force personnel, fishermen, armed security guards, aircrew, ship crew, marine salvage crew, oil riggers, dock workers, drivers, despatch riders, driving instructors, bodyguards and bouncers. 

    - Any activities involving explosives, heavy machinery, woodworking, dangerous gases or substances, using underwater breathing apparatus, work on construction or demolition sites, work at heights above 10 metres, work in underground tunnels, oil and gas rigs or offshore work. 

    - Military, air force or naval operations in peacetime, including training and exercises for national servicemen or reservists in peacetime. 

    - Motorcycling whether as rider or pillion rider. 

    - Professional sports, any form of race (except racing on foot, cycling or swimming), action or adventure sports that involve speed, height at above 10 metres, highly specialized gear, stunts or using underwater breathing apparatus. This definition includes rock climbing, mountaineering, parachuting, white-water rafting, horse riding, winter sports and scuba diving.

  • Q:What is the definition of accident or accidental?

    A:

    Accident and accidental mean an unexpected incident that result in an injury or death. The injury or death must be caused entirely by being hit by an external object that produces a bruise or wound, except for injury or death caused specifically by drowning, food poisoning, choking on food, or suffocation by smoke, fumes or gas.

  • Q:What are the exclusion(s) for accidental death benefit?

    A:

    The accidental death benefit will not be paid if the claim arises directly or indirectly from: 

    - deliberate acts such as self-inflicted injuries, suicide or attempted suicide; 

    - unlawful acts, provoked assault or deliberate exposure to danger; 

    - the effects of alcohol, drugs or any dependence;

    - illnesses, psychological conditions or eating disorders; 

    - heat stroke; 

    - a bad reaction to drugs or medication; 

    - the effects of viruses (for example, dengue),bacteria or diseases; 

    - the negative effects or complications of medical and surgical care; 

    - treatment aimed at improving appearance, such as cosmetic surgery or any treatment relating to a previous cosmetic treatment; 

    - radiation or contamination from radioactivity; 

    - being in any aircraft, except as a fare-paying passenger in a commercial aircraft, or during military operations in peacetime; 

    - military, air force or naval operations, except when carried out in peacetime; 

    - warlike operations (whether war is declared or not), war, invasion, riot or any similar event; 

    - an accident which happens outside of Singapore; if the insured has been outside Singapore for more than 180 days in a row at the time of the accident; or 

    - an act of terrorism. However, the policy will pay S$10,000 or 10% of the sum assured, whichever is lower, on top of the amount payable for death benefit.

Cash Value and Bonuses
  • Q:Is there any cash value for this policy?

    A:

    Yes, cash value is available after the single premium is paid.

    You may choose to cash in this policy fully or partially. The policy will end after you cash in this policy fully.

  • Q:Is there any cash value for riders added to this policy?

    A:

    No, there is no cash value for riders.

  • Q:Is this policy eligible for any bonus?

    A:

    Yes, there are two types of bonuses:

    1. “Annual” or “reversionary” bonus is added to the policy each year. 

    2. "Terminal" or ‘special’ bonus is an extra bonus which we pay at the time of making a claim or if you cash in this policy.

    To avoid doubt, the Heritage Solitaire – Protection Benefit does not form part of the Life Participating Fund, and no bonus is payable on the benefit.

    Bonuses are not guaranteed. They are recommended by our Appointed Actuary and approved by our Board of Directors.

Policy Loan
  • Q:Can I take a policy loan?

    A:

    Yes, you can take a policy loan based on the prevailing terms and conditions. To avoid doubt, Heritage Solitaire – Protection Benefit is not eligible for the loan.

    We will take all loans and their interest from any amount we may be due to pay under this policy. If at any time the amount of the loans and interest is more than the cash value, this policy will end.

Optional Riders / Supplementary Benefits
  • Q:What are optional Riders / Supplementary Benefits?

    A:

    Optional Riders, also known as supplementary benefits, can be attached to a basic insurance policy to provide additional protection at lower cost.

  • Q:Can optional Riders / Supplementary Benefit be added to this plan?

    A:

    The Disability Protection Accelerator can be attached to this plan. It provides coverage on total and permanent disability (TPD) for a limited period of time.

  • Q:Can Disability Cover Accelerator be added or removed after policy is in force?

    A:

    Yes, it can be removed after the policy is in-force. However it cannot be added to the basic plan at mid-term.

Eligibility and Premium Payments
  • Q:What are the minimum and maximum entry ages?

    A:

    There is no minimum entry age and maximum entry age for insured is 75 age last birthday.

  • Q:What is the minimum and maximum sum assured for this policy?

    A:

    The minimum sum assured is S$250,000 per policy. The maximum sum assured would be subjected to underwriting.

  • Q:Can the single premium be increased?

    A:

    No, you cannot increase your single premium after policy is incepted.

  • Q:Can I use funds in Central Provident Fund or Supplementary Retirement Scheme to buy this policy?

    A:

    No, you can only use cash to buy this policy.

  • Q:Can I backdate my policy?

    A:

    Backdating is allowed if all of the following conditions are met:

    i. The backdating is for a traditional individual (savings or protection) life policy paying regular premium or single premium. Backdating for investment-linked policy and annuity policy is not allowed;

    ii. The backdating results in a lower premium or better protection value / policy payouts due to a lower entry age; and

    iii. The policy is backdated to a date up to one day before the Insured’s last birthday and it must be within 6 months from date of receipt of application by Income.

    iv. Backdating of policy to a date before the launch date of the main plan or rider is not allowed.

    For backdating of Heritage Solitaire, you are required to pay interest charges at our prevailing rate if the backdating is more than 1 month or if the single premium is more than S$1 million. The interest payable will be from one day before the Insured’s last birthday to the date of receipt of application by us and based on the single premium.