Frequently Asked Questions

Group Personal Accident (Corporatisation)

General

• Q:Who are eligible for the complimentary Group Personal Accident Insurance plan?

  A:

  You are eligible for the plan if you are a NTUC Income co-operative shareholder and/or member (age 18 years and above) as at 31 August 2022.

• Q:How do I know if I am a NTUC Income co-operative member?

  A:

  You are a NTUC Income co-operative member if you are age 18 years and above and:

  • you hold an individual life insurance policy with Income; or
  • you hold at least 10 common shares in Income.

• Q:Is a medical check-up required to qualify for the complimentary Group Personal Accident Insurance plan?

  A:

  No medical check-up is required.

• Q:Can I make a nomination for the complimentary Group Personal Accident Insurance plan?

  A:

  The complimentary plan is issued as a group insurance policy for eligible NTUC Income co-operative shareholders and members. Therefore, nomination is not allowed for this complimentary plan.

Application & Procedure

• Q:How do I apply for this complimentary Group Personal Accident Insurance plan?

  A:

  The complimentary Group Personal Accident Insurance plan is extended automatically to NTUC Income co-operative shareholders and members. There is no need to apply for it if you are eligible for the complimentary plan.

Coverage

• Q:How long is the complimentary coverage period?

  A:

  The complimentary Group Personal Accident Insurance plan is valid for three years from 1 September 2022 to 31 August 2025.

• Q:Can I increase my coverage for this complimentary Group Personal Accident Insurance plan?

  A:

  No, the sum assured for the complimentary plan is fixed at $52,000 for eligible NTUC Income co-operative shareholders and members. You may refer to the Income website for other options.

Claims

• Q:How do I submit a claim?

  A:

  • Please notify us of any claim within 60 days from the date of the accident.
  • Please submit the claim form and relevant documents for our claim assessment.
  • Any information required by us to assess the claim shall be furnished by you. The cost of obtaining the information will be borne by you.

• Q:When will I receive my claim?

  A:

  It usually takes between 14 and 30 working days to process a claim once all documents are received. If we require further clarification, a longer processing time is needed and we will keep you informed accordingly.