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:: Code of Service	:: Claim Service Centre (CSC)	:: Provide Feedback

This code sets out the service levels you can expect from NTUC Income regarding your insurance claims.

Vision
We will settle your claim promptly, fairly and hassle-free.

Making a claim
Please feel free to call us for assistance or advice at 6788 6616, or email your enquiry at CS6616@income.com.sg

When you contact us
We will respond to your phone and email enquiries within the same working day.

When you have a claim
For general claims, we will acknowledge your claim in writing or by phone call within 2 working days.

For motor claims, we will authorise repair within 2 working days for simple vehicle damage after you have reported to IDAC.

We will process and decide on your claim within 7 working days upon receiving all relevant information.

We will make payment to you within 2 working days upon approval of the claim. We will tell you how your outstanding claim is progressing on a monthly basis.

When you give us feedback
We will consider your feedback and take appropriate follow-up actions. We will inform you of the status monthly, where necessary.

If you are unhappy with how we handle your claim, you may email us at cl@income.com.sg.