Service Quality - Complimentary Letters

We are pleased to extend our warmest accolades to our staff for their hardwork and dedication in performing their duties. Extracts below are some of the complements we have received from our delighted customers.

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Compliments for NTUC Income’s business associate - Earnest Interiors Pte Ltd

To Officer In charge,

I had engaged the painting service from NTUC Income for my new flat at CCK Block 296C last week. And NTUC had sent Earnest Interiors to assist in the painting of our executive flat.

Firstly, I would sincerely like to Thanks Mr Khoo & Team for the excellent service rendered.

The pricing they offered to us is reasonable and cost effective. Unlike other painting contractors which charge exaggerating high service, and charge additional for any items painted or vanished. Mr Khoo quoted us a package price which is inclusive of everything our house needed, and no additional charges were being added for any additional items painted and vanish.

In addition, I would like to compliment Mr Khoo & Team they are really friendly and very helpful; We are really happy and fortunate to be able to engage them through NTUC Income.  All the painters that do the work for us are efficient and skillful. When we ask them to help us do some other task like carrying heavy items, repairing house furniture Mr Khoo & team help us to complete the task willingly and skillfully. We have heard no complain from them at all. They had gone the extra miles to provide the service.

After the painting have completed for the whole house they have even offer to come for the last round of touch up after our electrician and completed the electrical works. During the last round touch up they were so patient to cutinize every imperfection and cover up all flaws. The whole house was really well done.

We will definitely introduce our friends to NTUC Income & Earnest Interiors again!!

Best Regards

Vernetia Loo
Monday, September 15, 2008 11:32 PM

Appreciation & Thank Note for your Staff

Dear Mr Chew Kia Wong (Manager of Group & Health),

I am Tan Seng Hoo - a Senior Social Work Assistant from HCA Hospice Care. Our voluntary welfare organization receives many referrals from hospitals all over Singapore. We take care of these terminally ill patients at home.

One of my JDs as a social worker is to assist the patient to file a claim if they are insured under DPS or Eldershield with Income. I call practically every week to check with some of your very wonderful staff who really goes the extra miles (GEMS) to help us. This will at least help the families financially if their claims are successfully processed through.

I normally will check whether their policies are in force and also any claims have been filed by the families. Your group of staff like Rita Daryani, Munirah Mohamed, Siti Sa’adah, Goh Lee Cheng and Mr Hakim from the call centre (67881122) is really wonderful, patience, tactful, courteous and most important listen to our calls. At the end of it, we get our problems solved. I for one will never take things for granted.

Kindly convey my best wishes and compliments to the above mentioned staff for their good work done and appreciated. Also kindly bring this matter to the attention of your higher management at NTUC Income.

Once again THANK YOU to all the staff mentioned above.

Tan Seng Hoo
Senior Social Work Assistant
HCA Hospice Care
24-Sep-2008 11:59 AM

Compliment for Branch Services at Harbourfront

I would like to complement your staff Annie Goh Sang Sang from Harbourfront for the excellent service she has rendered in processing my baggage delay claims.

She took accountabilty to follow up with my missing documents and made the effort to call me when she received my docs. She even attempted to call a few times in a day when I did not respond.

I will certainly be insured with NTUC again!

Poh Seok Siang
Tuesday, October 14, 2008 11:58 AM

GOOD SERVICE

Hi, I would like to express my heartfelt thanks to your three office staff in Tampines branch, Officer Ms Jeanette, counter staff Ms Han and Ms Cindy as well as Mr Azhar from Motor Claim dept (my apology if names are spelt wrongly). On 14th Oct I was there to settle my car insurance renewal after a hefty increase in premium because of a MINOR accident, shockingly a high $19k injury claim by the other party. What impressed me most is their patience to listen to my explanation, sincere response and professsionalism.My previous four cars were insured with NTUC over a period of about twenty years and this is my first claim. I have life insurance policies with your company as well. Selling policy is important but more important is after sales service especially when there are problems.That day had reinforce my faith to continue with your company.Once again, thanks. Cheers!

Regards

Jason Chow
Thursday, October 16, 2008 4:54 PM

Excellent Efficiency and Dedications

Dear Peng Hong (Manager, Property & Casualty)

I would also like to commend Haryani , Customer Service Officer (Claims) NTUC Income Branch Services, Main Branch for swiftly transferring my request to Ms. Yow.

Both have dedication and serve with efficiency. Partly because of this level of service, I rejected a proposal this week from an insurer broker to convert my life and vehicle insurance policies to your competing insurance provider.

I really hope NTUC Income will keep up its good works and commitment to service quality.

Regards,

Jong-Shyan
Saturday, November 15, 2008 8:19 AM

Note of Appreciation to Service Quality Dept

I will like to express my appreciation and thanks to Mr Abu and Ms Christine Yew of the SQ department for their assistance rendered to me when I have encountered many difficult problems for my child's Incomeshield and Family Insurance claim. My sincere thanks especially to Mr. Abu who constantly update me on the status, his cheerful disposition, good customer service and his great dedication over his job.

Thank you once again to the whole team and keep up the good work.

Warmest Regards

Edwin Choy
Wednesday, November 19, 2008 10:09 AM

Thank you note

To CEO -NTUC,

I have been with NTUC since early 70s. I would like to thank Ms Linda from NTUC, for her patience, understanding and overall the manner she conversed, apologized frantically for the mistake, although it is  not her mistake and resolved my loan matters speedily. She is a very pleasant person and has excellent communication techniques. Her understanding and good communications with customer should not go unnoticed.  I would like to thank for her excellent service.

Sankaran Nalli Gowden
Tuesday, November 25, 2008 11:28 AM

Speedy response

To who it may concern,

 I wish to acknowledge the customer service officer who attended to my call and arrange for the travel insurance. My client informed me late on Friday night and sms the details to me. I contacted the travel @96462663 and the officer asked me to forward the sms with the particulars of my client. She did everything and my client was notified immediately that the travel insurance has been activated. My clients and i are pleased with the responsiveness and responsibility displayed by the officer Rashidah.

Thanks u Rashidah

Regards

Nadarajah Thurairaja Singam
02 December, 2008 1:18 PM

Compliment for Goh Siew Yong

Hi Benny (Manager, Contact Centre)

I want to bring you to your attention that I had been served by Goh Siew Yong, Serene via phone and email recently.

Her speedy and professional respond is indeed commendable. She has a positive customer attitude that is perceived to be genuine when serving me. She is quick to understand my predicament regarding my policy which many customer service officers fail or take a long time to respond.

Thks and regards;

Dr Allen Yeo
PhD CPhys BEng
NUS
Monday, December 15, 2008 10:36 AM

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