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NTUC Income aims to provide quality service to our customers. We adopt the following core values:

Promise to Customers

• We take care of your financial needs and give you peace of mind.
• We treat you with care, fairness and respect.
• We listen and communicate with you actively.
• We will set things right if something goes wrong.
• We conduct our business with the highest standards of integrity.
• We will be fair in all our dealings with you.

Superstar Award

For the first time, we have a EXSA Superstar Award winner in our organisation. The EXSA Superstar Award is a top award which recognises the best of the best in each service industry.

Natalie Chua from our Contact Centre has been acccorded with this highest honour, the first in the insurance industry, for her role in exhibiting consistent good customer service standard. Natalie not only provided good customer service to our customers, but also her exemplary service provided to her colleagues highlighted her role as not just a call centre agent, but also someone who can be entrusted with leadership roles in her field of work.

Our heartiest congratulations to Natalie and the other winners!

If you wish to send our winners notes of encouragement, please click here. Your encouragement will motivate all of us to continue to do our best in serving you, our valued customer.