Customer Service

Premium Payment

For your convenience and continuity of your insurance coverage, we recommend premium payment via GIRO.

Giro

  • Majority of our Insurance Products can be paid via GIRO.
  • Policyholder will be informed accordingly if GIRO is not applicable.
  • Example of policy which GIRO is not applicable:
    • Dependent Protection Scheme Insurance (DPS)

Alternatively, the following pay modes are available:

AXS Station

  • Life Renewal Premium (exclude ILP top up)
  • Life Policy Loan
  • Consumer Loan
  • Medical Insurance
  • Golfer’s Insurance
  • Motor Insurance

Please quote the 11-digit Bill Reference Number stated on the payment notice. You can also scan the barcode which can be found on your payment notice at the AXS station.

For Life Policy Loan, please quote the 11-digit Loan Repayment Reference Number.

Credit Cards

i) Life Insurance
  • You can pay your first premium via credit card if you are applying for a regular premium policy.
  • You can pay up to a maximum of $3,000 per policy using your credit card for this first premium.
  • We do not accept credit card payments for subsequent renewal premiums or for single premium plans.
ii) General Insurance
  • You can pay your General Insurance's lump sum premium via credit card for the following products.
    • Foreign Maid Insurance
    • Golfer’s Insurance
    • Home Insurance
    • Motor Insurance
    • Personal Accident Infectious Diseases Plan (PAID)
    • Personal Accident Insurance
    • SilverCare Insurance
    • Travel Insurance
  • Installment cases are only allowed for Motor Insurance (only for DBS/POSB, UOB and OCBC credit cards).
  • For Foreign Maid Insurance application via phone, the cardholder must provide the 3 digit CVV security code in order for us to effect this transaction.
  • You can also make payment via me@income for General Insurance's lump sum premium via credit card for the following products.
    • Golfer’s Insurance
    • Home Insurance
    • Motor Insurance
    • Personal Accident Infectious Diseases Plan (PAID)
    • Personal Accident Insurance
    • SilverCare Insurance

Internet Banking & Phone Banking (DBS & UOB)

  • Life Renewal Premium (exclude ILP top-up)
  • Life Policy Loan
  • Consumer Loan
  • Medical Insurance
  • Golfer’s Insurance
  • Motor Insurance

Please quote the 11-digit Bill Reference Number stated on the payment notice.

For Life Policy Loan, please quote the 11-digit Loan Repayment Reference Number.

  • You can also make payment via me@income for the following products
    • Life Insurance Premium (exclude ILP top-up and policy loan repayment)
    • Golfer’s Insurance
    • Home Insurance
    • Motor Insurance
    • Personal Accident Infectious Diseases Plan (PAID)
    • Personal Accident Insurance
    • SilverCare Insurance

Nets

  • All Insurance Products

Cheque

  • Please make your cheque payable to NTUC INCOME and indicate your reference number, name, NRIC and contact number on the reverse of your cheque. You may mail your cheque to 75 Bras Basah Road, NTUC Income Centre Singapore 189557.
Call 63INCOME / 6788 1777 Email csquery@income.com.sg
Visit Branch/Client Advisory Centre Contact Insurance Adviser

me@income

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Online Payment

Online Payment Portal

Branches / Client Advisory Centre

75 Bras Basah Road
NTUC Income Centre
Singapore 189557

Visit other Branches and Client Advisory Centre.

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