:: Products

:: Claims

:: Process

:: Others

Products

• I-term [FAQ]
• Protection Plan [FAQ]
• vivolife [FAQ]

• Endowment Plan [FAQ]
• Flexi-Cash [FAQ]
• Growth Plan [FAQ]
• Harvest Plan [FAQ]
• Living Endowment Plan [FAQ]
• Return On Endowment Policies [FAQ]
• revosave [FAQ]

• Combined Fund [FAQ]
• CPF Investment Policies [FAQ]
• Dynamic Guarantee Fund [FAQ]
• Fees and Charges of Our Investment Linked Plans (ILP)
• Flexi-Link Policy [FAQ]
• Flexi-Link - Invest your CPF [FAQ]
• Forward Pricing for Our Investment Linked Funds [FAQ]
• Ideal Plan [FAQ]
• Increase in Policy fee [FAQ]
• Investment Linked Policies - Offer Price used when you invest your premium

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• Ideal Plan [FAQ]
• PayMyUni [FAQ]

• Annuity Statement [FAQ]
• Annuity Loans [FAQ]
• Bonus Distribution for Annuities [FAQ]
• Classic Annuity [FAQ]
• Life Annuity [FAQ]
• Senior Plan [FAQ]

• i-Young [FAQ]
• Lifestyle Policy [FAQ]
• Overseas Student Personal Accident Insurance [FAQ]

• Application for Upgrading of Incomeshield Plans
• Assist Rider and Revisions on Incomeshield and Enhanced Incomeshield [FAQ]
• Conversion to Enhanced Incomeshield [FAQ]
• Eldershield Plan [FAQ]
• Eldershield Supplement [FAQ]
• Enhanced Incomeshield [FAQ]
• IDAPE Scheme [FAQ]
• i-Medicare [FAQ]
• Incomeshield M Plans [FAQ]
• Incomeshield Plan [FAQ]
• Managed Healthcare System [FAQ]
• New Incomeshield Benefits [FAQ]
• Revisions on Incomeshield and Enhanced Incomeshield (For Permanent Residents (PR) & Foreigners) [FAQ]
• Underwriting/Upgrade of Incomeshield Plans [FAQ]

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• Business Insurance [FAQ]
• Foreign Workers Medical Insurance
• Work Injury Compensation Insurance [FAQ]

• CPF Board - Home Protection Scheme (HPS)
• DPS - General & Top Up [FAQ]
• DPS - Nomination
• DPS - Death Claim [FAQ]
• DPS - Permanent Incapacity Claim [FAQ]
• HomeTeamNS Policy [FAQ]
• LUV Plan for Union Members [FAQ]
• SAFRA/HomeTeamNS Golfer Insurance
• SAFRA Essential Term [FAQ]
• Top-Up payment for Dependents' Protection Scheme

• Cargo Insurance [FAQ]
• Foreign Maid Insurance [FAQ]
• Golfer's Insurance [FAQ]
• Home Insurance [FAQ]
• Home Insurance - Theft Claim
• Motor Insurance [FAQ]
• Personal Accident Insurance [FAQ]
• Personal Accident Infectious Diseases (PAID) Plan
• Personal Accident Infectious Diseases (PAID) Plan [FAQ]
• Pleasure Craft Insurance [FAQ]
• Travel Insurance [FAQ]

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Claims

• Co-Pay Assist Insurance Claims [FAQ]
• DPS - Death Claims
• DPS - Death Claims [FAQ]
• DPS - Permanent Incapacity Claims
• DPS - Permanent Incapacity Claims [FAQ]
• Family Plus Policy Claims
• Flexible Deductibles For Incomeshield M Plans
• Flexible Deductibles For Incomeshield Policyholders
• Group Hospitalization & Surgical/ Employee Benefit Claims [FAQ]
• Hospital Benefit Claims [FAQ]
• Incomeshield (Integrated Plan) Claims Procedure [FAQ]
• Incomeshield Claim for Day Surgery
• Incomeshield Payout Recovery
• Letter of Guarantee
• Making an ElderShield Claim
• Managed Healthcare System Claims - Clinic [FAQ]
• Managed Healthcare System Claims - Hospital [FAQ]
• Student Protection Plan/Junior Protection Plan [FAQ]

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• Evacuation Cover Under A Travel Insurance Policy
• Loss of Baggage
• Loss of Money
• Medical Claim
• Trip Cancellation/Curtailment Expense

• Motor Claims Framework [FAQ]
• Additional Third Party Liability Cover for Driving Overseas [FAQ]
• Assessment of Liability
• Drink Driving
• Driving Overseas [FAQ]
• Handling of Vehicle Repair at Quality Workshop
• Motor Claim: By Our Insured
• Motor Theft Settlement
• No Claim Discount
• Park & Found Claim
• Total Loss of Vehicle

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• Accident Benefit Claims [FAQ]
• Death Claims [FAQ]
• Dread Disease
• Instalments Under Anticipation/ Anticipation Endowment [FAQ]
• Living Claims [FAQ]
• Maturity [FAQ]
• Maturity Payment for Third Party policies after Policyholder's Death [FAQ]
• Permanent and Total Disability Claims [FAQ]
• Surrenders [FAQ]

• Claims Assistance Unit
• Property Claims
• Simplified Claim Handling
• Third Party Claim - Personal Injury
• Unclear Liability [FAQ]

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Process

• Credit Control
• Giro
• Instalment by Credit Card [FAQ]
• Non-payment of Life insurance Premium
• Payment Of General Premium By Credit Card [FAQ]
• Payment Of Life Premium By Credit Card [FAQ]
• Provisional Billings and Payments
• Premium for Life Insurance Policy
• Premium Modes [FAQ]
• Premium Notice
• Requests To Suppress Regular Statements

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• Automatic Premium Loan (APL) Administration
• FAQ on Bonus Encashment
• Conversion to New Plans [FAQ]
• Converting Your Policy To Paid Up
• Handling of Infrequent Plans [FAQ]
• Health Conditions
• Ideal Plan - Premium Holiday [FAQ]
• Life Insurance Application [FAQ]
• Making a Nomination
• Nomination of Beneficiaries [FAQ]
• Online Quotation [FAQ]
• Overseas Policy Loan Application
• Payment of Surrender Monies To A Third Party
• Policy Assignment [FAQ]
• Policy Assignment [Practice Note]
• Purchase of Insurance by an Undischarged Bankrupt
• Reducing The Sum Assured/ Premium of Your Policy
• Reviewing of Special Terms Imposed On Inforced Policies
• Summary of Life Policies [FAQ]
• Vesting of Policy

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• Appointment of Collection Agency
• Birthday Greetings [FAQ]
• Confidentiality of Information
• Customers Who Insist to Speak to CEO
• Customers Who Use Abusive Language
• Dispute Against Insurance Adviser
• Framework for Complaint Handling
• Grab & Go Services
• Handling a Serious Complaint Against An Employee
• Handling Disputes arising from Inbound Calls
• Handling of Customers Appeal
• Handling Relevant Enquiries
• Loan Disbursement (For all Loans except Mortage Loan)
• Loan Redemption (Mortage Loan)
• Loan Redemption (For All Loans except Mortgage Loan)
• Mis-representation by Agent
• Monthly Life Insurance Summary
• Pay Your Loan Instalment On Time
• Policyholder Statement [FAQ]
• Policy Loans [FAQ]
• Policy Loan for Life Policy assigned to NTUC Income Loan
• Policy Online Enquiry (POLE) [FAQ]
• Premium Notice
• Request For Compensation
• Rescheduling or Deferment of Loans
• Retrieving Old Records
• Revealing Confidential Information
• Reverse Mortage (HDB flat) [FAQ]
• Reverse Mortage (Private Property)[FAQ]
• Updating of Personal Particulars

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Others

• Car Coop Members [FAQ]
• Car Sharing Scheme [FAQ]
• Cessation of Consumer Loans Business [FAQ]
• Courtesy Car Collection and Returning Procedure for Policyholders
• Domestic Cleaning Services
• Health Screening
• Home Services
• Student Care Centre (Sin Min Ave) Fire Drill Procedures
• Tutor Referral Service

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• Comparison of Similar Plans [FAQ]
• Financial Planning Tips [FAQ]
• Is It Safe To Invest When The Stock Market Is High? [FAQ]
• Risk of Structured Products [FAQ]
• The Right Insurance Plan [FAQ]

Corporate Issues

• Income Shares [FAQ]

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