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1. What are the advantages of using domestic cleaners instead of foreign maids?
2. Who will be cleaning my house?
3. Are the domestic cleaners in Home Services trained?
4. Do we need to be home while the cleaning is in progress?
5. How can I contact you to request for information or service?
6. Do I have to commit to a long term contract?
7. How do I make payment?
8. What are the Terms and Conditions?

1. What are the advantages of using domestic cleaners instead of foreign maids?
   
   The employer of the foreign maid will have to take care of the various needs of the maids, i.e. food & lodging. Moreover, the employer may face various problems arising from hiring foreign maid, i.e. discipline, disobedience, etc. Having an additional person living with you and your family will mean an added responsibility.
   
   Through domestic cleaner, you will have no worries about the well-being, food & lodging and communication barriers between the domestic cleaner and you. You will save in terms of your expenses in employing a foreign maid. You will be rest assured that you will go home to a clean and well maintained home and no compromise on your privacy.
   

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2. Who will be cleaning my house?
   
   Home Services will assign one trained domestic cleaner to your home on a regular basis. If the domestic cleaner goes on leave or resign, we will reassign another domestic cleaner to clean your home and you will be given prior notification of the necessary changes. This will ensure continuity of work.
   

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3. Are the domestic cleaners in Home Services trained?
   
   Yes. All our domestic cleaners are required to go through a 15 hours of training which includes classroom and on-the-job training.
   

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4. Do we need to be home while the cleaning is in progress?
   
   For your convenience, you need not be around when our domestic cleaner cleans your home. Your deposited keys will be given to our domestic cleaners on that day they are assigned to clean your home.
   

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5. How can I contact you to request for information or service?
   
   You may call our hotline, 6788 8788 or alternatively you may like to log on to our website, www.income.com.sg/domestic for more details or email us at benefits@income.com.sg
   

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6. Do I have to commit to a long term contract?
   
   No, but we do have a standard service agreement which allow you to stop the service at any time by giving a one month's notice to terminate.
   

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7. How do I make payment?
   
   For your convenience, GIRO service will be arranged for payment.

   The GIRO deduction will be made on the 6th of every month, which covers the period of service from 10th of the month to the 9th of the following month.

   Example

   The GIRO deduction made on 6th Jan 2007 will cover the services to be provided from 10th Jan 2007 - 9th Feb 2007.
   

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8. What are the Terms and Conditions?
   
   
   1. This agreement will be on a continuous basis unless terminated by either party.
   2. Termination notice by either party is one month.
   3. For the first month, the payment will be made by cheque. For subsequent month of service, payment will be made through GIRO.
      Admin charge of $10 per month is payable if payment is made by cheque or cash. Payment is to be made in advance of service.
   4. Direct engagement of service operator is not permissible without prior consent.
   5. Customer is advised to lock up all valuables in safe location.
   6. Customer is required to sign up for a minimum of 1 month (4 sessions).
   7. Customer is not allowed to postpone the cleaning service.
   8. Warranty for damages, up to a maximum of S$1,000.

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