Domestic Cleaning

• Overview

• Home Services

• FAQ

Frequently Asked Questions

Document Date: 05-Aug-2010

1. What are the advantages of using domestic cleaners instead of foreign maids?
2. Who will be cleaning my house?
3. Are the domestic cleaners in Home Services trained?
4. Do we need to be home while the cleaning is in progress?
5. How can I contact you to request for information or service?
6. Do I have to commit to a long term contract?
7. How do I make payment?
8. What are the Terms and Conditions?

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1. What are the advantages of using domestic cleaners instead of foreign maids?

The employer of the foreign maid will have to take care of the various needs of the maids, i.e. food & lodging. Moreover, the employer may face various problems arising from hiring foreign maid, i.e. discipline, disobedience, etc. Having an additional person living with you and your family will mean an added responsibility.

Engaging a domestic cleaner through NTUC Income, you will have no worries about the well-being, food & lodging and communication barriers between the domestic cleaner and you. You will save in terms of your expenses in employing a foreign maid. You will be rest assured that you will go home to a clean and well maintained home and no compromise on your privacy.


2. Who will be cleaning my house?

Home Services will assign one trained domestic cleaner to your home on a regular basis. If the domestic cleaner goes on leave or resign, we will reassign another domestic cleaner to clean your home and you will be given prior notification of the necessary changes. This will ensure continuity of work.


3. Are the domestic cleaners in Home Services trained?

Yes. All our domestic cleaners are required to go through a 15 hours of training including on-the-job training.


4. Do we need to be home while the cleaning is in progress?

Some of our employers arrange for the domestic cleaner to clean their home whilst they are at work and entrust the domestic cleaner with a set of their house keys whilst others prefer to have someone at home. If you do decide to entrust your house keys with the domestic cleaner, please ensure that all valuables are locked up in a safe location. We leave it to the employer to decide on this.


5. How can I contact you to request for information or service?

You may call our hotline, 6788 8788 or alternatively you may like to log on to our website, www.income.com.sg/domestic for more details or email us at referralsvc@income.com.sg


6. Do I have to commit to a long term contract?

No, but we do have a standard service agreement which allow you to stop the service at any time by giving a one month's notice to terminate.


7. How do I make payment?

For your convenience, GIRO service will be arranged for payment.

The GIRO deduction will be made on the 6th of every month, which covers the period of service from 10th of the month to the 9th of the following month.

Example
The GIRO deduction made on 6th of January will cover the services to be provided from 10th of January to 9th of February.

8. What are the Terms and Conditions?

• Monthly payments are to be made in advance.  The amount is dependent on the package selected and number of weekly services in the month.  For example, for most months the number of weekly service is four whilst there will be some months that the weekly service is five.
• For the first month, the payment is to be made by cheque or cash until payment by GIRO has been approved.
• If customer request for all monthly payments to be made by cheque, an admin charge of $10 per month is payable in additional to the monthly payments.
• Direct engagement of service operator is not permissible without prior consent.
• Customer is advised to lock up all valuables in safe location.
• Customer is required to sign up for a minimum of 1 month (4 sessions).
• Customer is not allowed to postpone the cleaning service.
• Warranty for damages, up to a maximum of S$1,000.