Domestic Cleaning

• Overview

• Home Services

• FAQ

Introduction

NTUC Income Home Services provides a comprehensive range of residential cleaning services. It is established to provide convenient assistance to busy working people, with two types of packages available to meet the needs of various households. Weekly Cleaning is for general house cleaning on a regular basis and One Time Cleaning is suitable moving to a new home or spring cleaning before a festive season. As Quality is our top priority, our domestic cleaners are trained and certified in domestic cleaning. They go through a specially-developed training programme designed to meet the needs of our customers.

Packages Available for Weekly Cleaning (Min 4 services per month)

	Weekday Package (Monday - Friday)	Weekend Package (Saturday / Sunday)
3 hours per visit 4 times per month	$180 per month	$220 per month
4 hours per visit 4 times per month	$220 per month	$260 per month

Weekly Cleaning – Job Scope

Bedrooms and Living Room

Vacuum and mop floor
Clean all mirrors
Dusting of furniture
Changing bed linen (once a month)

Bathroom

Clean and disinfect bathtub, basin, toilet bowl
Wash toilet floor and walls
Clean all mirrors

Kitchen

Mop floor
Wipe cooking stove and exterior electrical appliances
Wipe exterior surface of all cabinets
Wash basin

Others

Empty thrash
Clean windows and grills (rotational basics)
Ironing

One Time Cleaning – Job Scope

General Coverage

All windows and grilles
All doors and gates
Balcony (if any)
All bathrooms (include tiles walls, floor, basin, toilet bowls and fittings)
Vacuum and mop all floor areas
Kitchen area (include tiled walls, cooking stove and exterior electrical appliances)
Exterior of all furniture including kitchen cabinets
Interior shelving (if empty)
Interior of cabinets (if empty)
Glass surfaces (mirrors and sliding doors)

Job scope does not include cleaning of ceiling and wall fans, high windows and grilles, curtain rails, shifting of furniture, removal of renovation debris, packing of personal effects, ironing and changing of bed linen.

Note: The job scope for both Weekly Cleaning and One Time Cleaning provides a general guide on the Domestic Cleaners' job coverage. However, depending on your cleaning priorities and extent of cleaning required, the tasks that they are able to complete within specified time may not necessarily encompass all the items.

Packages Available (effective from 1 December 2011)

Floor Area	No. of Hours	Weekday Service (Monday - Friday)	Weekend Service (Saturday/Sunday) & Public Holidays
Below or up to 1,000 ft² (4 room HDB or 2 bedroom Condo & below)	3 hours with 2 Domestic Cleaners	$126	$150
Between 1,000 and 1,500 ft² (4 or 5 room HDB or 3 bedroom Condo)	4 hours with 2 Domestic Cleaners	$168	$200

Cleaning Equipment and Materials

Customer must provide cleaners with cleaning equipment such as vacuum cleaner, mop, window wiper, detergent for different floor types, cleaning cloth, ladder, pails and brushes for both Weekly and One Time Cleaning.

Feedback

I was very pleased and satisfied with the cleaning service provided by NTUC Income and Ivy. She was always on time, fast & effective in her work and most importantly I could entrust her with our apartment keys or could ask her to change the cleaning routine if I had special requests. She was always flexible and practical in her response. In addition, I found the service standards by Lily Goh and the NTUC Income team really high and appreciate the good price-performance ratio offered. I continue to enjoy NTUC Income cleaning services as a highly satisfied customer.

Vanessa Katte,
Singapore PR

To the Manager in-charge of the Domestic Cleaning Service

Hi! I have been a customer of your domestic cleaning service for the last 3 years. I am very happy with the domestic cleaner you have assigned to me. Mdm Ho is a conscientious and responsible worker and she also cleans very well. Not only that she gets on fabulously with my 19 month old son, and he looks forward to her visits. She is currently cleaning my apartment every Friday afternoon for 4 hours.

I am very happy with the service provided by NTUC Income and Mdm Ho and will definitely recommend you to my friends. Having employed part-time cleaners for many years from various sources, I am most satisfied with the service provided by NTUC Income and Mdm Ho.

However due to some changes in my home arrangements, I sadly need to terminate the service with NTUC Income.

Yours sincerely

Ai Ling Sim-Devadas, 36,
Communications Manager

I would like to express my sincere thanks to NTUC Income for sending Anjalai to work in my home for the last 3 or so years. She has been a most wonderful helper who went beyond her duties to ensure that my home is always in a good and spick-span condition. I have trusted her with my house keys from day one and she has withheld this heavy responsibility with integrity, to which I am grateful.

I have been most fortunate to be at the receiving end of her good housekeeping skills and I would certainly recommend Anjalai to anyone who needs help with household tasks.

It is NTUC Income's gain that she is part of your team!

Best regards,

Vivien, 43,
HR Manager