Madam Lim went to Korea for a holiday with her family. Unfortunately
along the way, she fell ill and was sent to hospital where she passed
away. The family members were distraught and did not know how to
bring her body back to Singapore.
Madam Lim had taken up a travel policy through INCOME's Travel
Insureline which provides access to International SOS, and they
called SOS for help. SOS took over the case and handled all the
liaisions with the authorities in both Korea and Singapore to obtain
the necessary permits for repatriation as well as arranged for the
transportation of the body back to Singapore, where her family
arranged for a traditional funeral for her.
The fees for repatriation came up to around $14,000.00, of which
$10,000.00 will be paid by INCOME under the travel policy. However
more importantly, the policy provided the insured with assistance
in obtaining permits and papers in a strange land where her family
members would otherwise be helpless and at a loss as to what to do.
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