Ms Lee is a promising thirty year old executive of a large Multi-
national Corporation. She has always lead an active lifestyle;
however two years ago, she was diagnosed of having renal failure.
Not only did it change her personl life, it also hindered her work
as she had to undergo regular renal dialysis and treatments at the
hospitals.
One year ago, doctors informed her that they had found a suitable
kidney donor for her. She was delighted. She had found hope at
last. However, she was also worried as she knew that a renal
transplantation would incur hefty medical costs.
Fortunately, like all other colleagues in her company, she is
covered under a group medical insurance plan with NTUC Income
taken up by her company as part of its staff welfare benefit.
NTUC Income will reimburse the company's employees all medical
expenses claimed for surgery/hospitalisation up to the insured's
benefit entitlement under the respective plans.
To facilitate hospital admission for the insured's employees,
NTUC Income has specially made arrangements with several government
and private hospitals to admit its policyholder's employees without
the need for cash deposit when the employees produce the lettter of
guarantee or hospitalisation identity cards issued by NTUC Income
during hospital admissions. Under the arrangements, NTUC Income
undertakes to make payment direct to the hospitals on the balance
bill after medisave deduction, up to an agreed liability with the
respective hospitals. When NTUC Income subseqently calculates its
claim liability and find that it is less than the amount paid to
hospital, it may recover from the company.
In Ms Lee's case, she stayed for more than 30 days in the hospital
after the renal transplantation. The hospital bill had amounted
to $35,000. Prior to her discharge, the hospital had called up the
company and NTUC Income on the high medical costs. It wanted a
form of undertaking from a third party to pay the hospital bill as
Ms Lee's medisave account was not adequate to meet the full hospital
bill; the company was delighted to learn that the letter of guarantee
provided by NTUC Income for the group medical insurance plan was able
to serve the purpose. NTUC Income was able to pay to hospital promptly
the full $30,000 as stated in the letter of guarantee agreement
following Ms Lee's medisave deduction of $5,000.
Several months after Ms Lee's discharge, the company received a letter
from NTUC Income seeking recovery for $10,000 as its claim liability
based on Ms Lee's benefit entitlment was $20,000. She requested for
an instalment repayment and was very thankful and surprised that NTUC
INCOME acceded to her request.
It is almost a year now after the operation. Ms Lee has recovered
remarkedly well since and is currently leading a very healthy and
normal lifestyle. She is very grateful that her company has chosen
to take up the group medical insurance plan with NTUC Income which
has saved her from both emotional and financial hardship during a most
difficult period of her life.
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