Overview

Branch Services Department

As part of our effort to provide better claims services, our policyholders can submit their claims at any of our 6 branches.

The main objective is to provide an island wide accessibility to assist sales agents and claimants with regards to claims issues.

Our branches operates on Saturdays which is an advantage to our policyholders to submit and check on their claim issues.

If you are filing a claim to NTUC Income, visit any of our 6 branches.

Our Operating hours are:
Monday to Friday
Main Servicing : 8.30 am to 6.30pm
Other branches : 10.00am to 6.30pm

Saturday
Other branches : 10.00am to 4.00pm

Sunday
Ang Mo Kio Branch : 10.00am to 4.00pm
HarbourFront Branch : 10.00am to 4.00pm
Other branches : Close

Our friendly customer service officers will assist you in filing a claim.

Alternatively, you can also call our 24 hrs hotline at 6788 6616 to make claims enquiry.

Our claims philosophy is to be prompt and fair in the settlement of all claims.

For more information, you may contact us at 6788 6616 or csquery@income.com.sg.

Life & Health

To find out what are the documents required for claim submission, please select a product listed below or simply click on the "Contact Us" icon on the left panel.

• Death
• Total & Permanent Disability Claim/Permanent Incapacity (PI) Claim (DPS policy)
• Dread Disease (Living Claim)
• Student Protection (Student Sports Injury)/Junior Protection Claim
• Medical/Accident and Co-pay Assist Claim
• Surrenders of Policies/Maturity/Instalment Payments (Anticipation Policy)

Motor Claims

At NTUC Income, we understand that it can be stressful being involved in a motor accident. We want to ensure that your claim proceeds smoothly so you can get back your car promptly and in good condition.

• Motor Accident Information
• Non-Injury Situation
• High Accident Repair Costs
• Reporting Centres
• Workshop Location

General & Commercial

To find out how to submit claim and the supporting documents required for claim submission, please select a product listed below or simply click on the "Contact Us" icon on the left panel.

• Travel
• Personal Accident/Overseas Student/Foreign Maid
• Property/Liability
• Work Injury Compensation

More...

• Life Claims Summary
• Claim Forms