Claims

Travel Insurance Claim

How to submit a Travel Insurance claim

Step 1: Download and complete the Travel Claim Form.

Step 2: You can submit the completed claim form with the required supporting documents by the following methods:

  • By mail to NTUC Income, Bras Basah PO Box 0132, Singapore 911802
  • At any of our branches
  • By email to pcc@income.com.sg (For medical claims, please send the original medical bills to NTUC Income, Bras Basah PO Box 0132, Singapore 911802 or submit at our branches)

For any enquiries pertaining to Travel claim, you may contact our hotline at 6788 6616 or email to csquery@income.com.sg.

Supporting Documents Required

Personal Accident/Medical Expenses claim

  • Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
  • Original medical bills
  • Medical report or discharge summary on onset date, cause, extent of permanent disability (if applicable) and nature of injury or illness
  • Police report (accident only)
  • Death certificate, autospy report, coroner's findings (death claim)
  • Proof of relationship between deceased and claimant (death claim)

Trip Cancellation/Curtailment claim

  • Tour itinerary and tour booking invoice or receipt
  • Travel agency/airline confirmation on the cost of non-refundable prepaid travelling expenses (including cancellation fees)
  • Written advice/medical certificate from a qualified attending medical practitioner confirming unfit to travel (for cases of serious injury or illness)
  • Death certificate (where someone's death caused this cancellation)
  • Proof of relationship between deceased/injured/sick person

Overbooked Flight/Missed Connection/Travel Delay/Baggage Delay claim

  • Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
  • Airline/bus/cruise operator or their handling agent(s) confirmation on the cause and duration of delay/overbooked flight/missed connection
  • Delay report and acknowledgement slip (baggage delay claim)

Personal Baggage/Loss of money/Travel Documents claim

  • Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
  • Police report lodged at place of loss within 24 hours
  • Baggage loss or damage report (baggage damaged/lost by airline)
  • Authority (eg. airline) confirmation letter stating compensation amount.
  • Photographs of damage
  • Original repair bill (damaged items)/purchase receipt or warranty card of lost/damaged items

Please note that the list of documents above is not exhaustive. Other documents may be requested if necessary.

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