Personal Accident/Overseas Student/Foreign Maid Insurance Claim

How to submit a Personal Accident/Overseas Student/Foreign Maid claim

Step 1: Download and complete the Personal Accident/Overseas Student/Foreign Maid Claim Form.

Step 2: You can submit the completed claim form with the required supporting documents by the following methods:

• By mail to NTUC Income, Bras Basah PO Box 0132, Singapore 911802
• At any of our branches
• By email to pcc@income.com.sg(For medical claims, please send the original medical bills to NTUC Income, Bras Basah PO Box 0132, Singapore 911802 or submit at our branches)

For any enquiries pertaining to Personal Accident/Overseas Student/Foreign Maid claim, you may contact our 24-hours hotline at 6788 6616 or email to csquery@income.com.sg.

Supporting Documents Required

(whether you are covered for the listed benefits depends on the policy you have taken)

Police report where applicable

Death claim:

• death certificate, autopsy report, coroner's findings.
• Please provide proof of relationship between the insured and the claimant eg. copy of marriage certificate/birth certificate

Permanent disability claim:

• medical report

Temporary disability claim:

• medical leave certificates

Medical Expenses claim:

• original medical bills & receipts
• If these have been given to another insurer/employer, please provide:
  • photocopy of the bills
  • reimbursement letter/discharge voucher from the insurer/employer indicating the amount paid by them

Compassionate Visit Expenses/Study Interruptions claim (under Overseas Student Plan):

• copy of hospital bill/death certificate, documents showing insured's relationship with the deceased/hospitalised person, copy of invoice for purchase of airticket, copy of airticket, documents showing tuition fees paid

Loss of Luggage/Personal Effects (under Overseas Student Plan):

• report made to airline/airport, receipts of items claimed

Liability (under Overseas Student Plan):

• third party's written claim if received, photographs of damage caused, invoices/receipts

Repatriation/Termination Expenses (under Foreign Maid Package):

• death certificate/doctor's confirmation of permanent disablement or prolonged terminal or serious illness preventing the maid from discharging her duties, invoices of expenses claimed

Hospital & Surgical Expenses (under Foreign MaidPackage):

• original in-patient bills & receipts

Please note that the list of documents above is not exhaustive. Other documents may be requested if necessary.