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    Branch Services Department
 

As part of our effort to provide better claims services, our policyholders can submit their claims at any of our 9 branches.

The main objective is to provide an island wide accessibility to assist sales agents and claimants with regards to claims issues.

Our branches operates on Saturdays which is an advantage to our policyholders to submit and check on their claim issues.

If you are filing a claim to NTUC Income, visit any of our 9 branches.

Our Operating hours are:
Monday to Friday
Main Servicing : 8.30 am to 6.30pm
One Marina Boulevard Branch : 9.00am to 6.30pm
Other branches : 10.00am to 6.30pm
Saturday
One Marina Boulevard Branch : 9.00am to 2.30pm
Other branches : 10.00am to 4.00pm
Sunday
Ang Mo Kio Branch : 10.00am to 4.00pm
HarbourFront Branch : 10.00am to 4.00pm
Other branches : Close

Our friendly customer service officers will assist you in filing a claim.

Alternatively, you can also call our 24 hrs hotline at 6788 6616 to make claims enquiry.

Our claims philosophy is to be prompt and fair in the settlement of all claims.

For more information, you may contact us at 6788 6616 or CS6616@income.com.sg.

 
   

Life/Health
 

To find out what are the documents required for claim submission, please select a product listed below or simply click on the "Contact Us" icon on the left panel.

:: Instalment
:: Surrender
:: Maturity
  :: Death
:: Dread Disease
:: Total & Permanent Disability
  :: Medical/Personal Accident
:: Overseas Student
:: Copay Assist
 
 

Motor Claims

At NTUC Income, we understand that it can be stressful being involved in a motor accident. We want to ensure that your claim proceeds smoothly so you can get back your car promptly and in good condition.

:: Motor Accident Information
:: Non-Injury Situation
:: Motor Claim Statistics
  :: Reporting Centres
:: Workshop Location
 
 

General

To find out what are the documents required for claim submission, please select a product listed below or simply click on the "Contact Us" icon on the left panel.

:: Liability
:: Medical/Personal Accident
:: Pet
  :: Property
:: Travel
:: Work Injury Compensation
 
 

More...
:: Service Code
:: Service Quality
  :: Practice
:: Claim Forms
  :: Real Life Stories
:: Life Claims Summary

 We have compiled some answers to our policyholders Frequently Asked Questions 
  1. Incomeshield
  2. Maturity
  3. Instalments Under Anticipation/Anticipation Endowment
  4. Living Claims
  5. Permanent and Total Disability Claims
  6. Death Claims
  7. Hospital Benefit Claims
  8. Accident Benefit Claims
  9. Family Plus Policy Claims
  10. Co-Pay Assist Insurance Claims
  11. Group Hospitalization & Surgical/Employee Benefit Claims
  12. Surrenders
  13. Managed Healthcare System Claims - Clinic
  14. Managed Healthcare System Claims - Hospital
  15. Student Protection Plan/Junior Protection Plan
 
 

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